Technical Customer Support Specialist

We are looking for a Technical Customer Support Specialist to join our Tier 1 team, serving as the first point of contact for customers needing assistance with our products or services. The role involves delivering outstanding support by actively listening, clearly communicating, and efficiently troubleshooting a range of technical issues.

Requirements

• High school diploma or equivalent
• 1-2 years of experience in customer support, technical support, or a help desk environment
• Experience with CRM or ticketing systems (e.g., ServiceNow, Jira)
• Strong active listening and communication skills
• Proficiency in troubleshooting technical issues (hardware, software, network)
• Familiarity with Command Line Interface(CLI)
• Working knowledge of multiple operating systems (Windows, macOS, Linux, Android, iOS) and modern web browsers
• Ability to multi-task and manage multiple support channels (phone, chat, email)
• Excellent problem-solving and attention to detail
• Strong time management skills and ability to work independently
• A customer-first mindset with a proactive approach to problem solving

Benefits

• Base Pay Range of $19-$21/hr + Bonus
• Flex Time PTO
• Healthcare
• 401K
• Vision
• Dental