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sistemasgl
Technical Incident Manager
Join Sistemasgl as a Technical Incident Manager to leverage ServiceNow for incident management. Requires ITIL experience, strong tech skills, and offers competitive benefits.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 30, 2025
Globant is seeking a Senior Technical Incident Manager (SRE) to help business partners evolve and adapt to consumers' personalized expectations in the new technological era.
Requirements
- Experience in ITIL
- Previous experience as an Incident Manager, Technical Support Engineer, or in similar roles
- Solid knowledge of operating systems, networks, databases, and enterprise applications
- Knowledge of microservices architectures, Kubernetes, AWS
- Knowledge of infrastructure as code, preferably with Terraform or any similar technology
- Experience with CI/CD tools such as GitHub Actions or similar
- Familiarity with observability tools like DataDog, Dynatrace, or similar
- Excellent communication and leadership skills in crisis situations
- Availability to be on-call
- Ability to work under pressure and make quick decisions
- Experience with monitoring and incident management tools (e.g., ServiceNow, Jira Service Management)
Benefits
- Comprehensive benefits package
- Competitive salaries
Requirements Summary
Experience in ITIL, previous experience as an Incident Manager or similar, solid knowledge of operating systems and enterprise applications
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