Technical Lead- SAM and HAM

Experienced IT Asset Management professional with expertise in Flexera One and ServiceNow, driving end-to-end software and hardware asset lifecycle, license compliance, and vendor management.

Requirements

• Lead administration and configuration of Flexera One, SAM/HAM Pro modules
• Manage visibility of IT Inventory through Beacon server infrastructure and Flexera agents
• Drive software license reconciliation, entitlement tracking, and optimization using Flexera and ServiceNow platforms
• Ensure data integrity across ITAM systems through audit log reviews, domain normalization, and integration of HR roster data
• Act as SME for software licensing models including EULA, GNU, Freeware, Shareware, CAL, and subscription-based licensing
• Manage configuration items and ensure accurate reporting through automated interfaces and data quality audits
• Support internal and external audits with structured documentation, compliance evidence, and risk mitigation strategies
• Oversee change, incident, and problem management processes related to ITAM systems
• Partner with Enterprise Procurement and Finance to manage vendor contracts, renewals, and onboarding of new software providers
• Contribute around product, configuration, financial, and vendor management initiatives
• Develop and maintain dashboards, KPIs, and analytics in ServiceNow to monitor inventory health, compliance metrics, and usage trends
• Create and maintain SOPs, troubleshooting guides, and process documentation
• Provide enriched reporting and strategic insights to business leaders for decision-making and technology chargeback planning
• Conduct onboarding, training, and knowledge transfer sessions for new hires and backfills