Technical Learning Solution & Support Manager M/F

Technical Learning Solution & Support Manager role at CMA CGM Group, leading support activities (levels 1 to 3) and technical governance of Digital Learning solutions (LMS, TMS, CMS, BI, connectors, etc.).

Requirements

• Proficiency with LMS tools (Docebo), TMS (Training Orchestra), CMS, and BI tools (Qlik)
• Strong knowledge of application architectures, APIs (REST), integrations, and connectors
• Familiarity with ITSM tools (JIRA, ServiceNow, etc.) and ITIL methodologies
• Understanding of cloud and SaaS environments
• Knowledge of Group-level application configuration principles
• Technical leadership and ability to act as a reference point within a multi-tool ecosystem
• Ability to structure, prioritize, anticipate, and make informed technical decisions
• Excellent communication skills, including with functional or non-technical stakeholders
• Experience managing hybrid teams (internal and offshore)
• Strong organizational skills and attention to detail
• Analytical mindset and ability to solve complex problems
• Proactive in identifying and addressing technical or operational issues
• Service-oriented mindset with a focus on user satisfaction
• Ability to unite and motivate a team
• Strong interpersonal skills and enthusiasm for cross-functional collaboration
• Resilience and composure in high-pressure or critical situations
• Technical curiosity and a drive for continuous improvement

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance