Technical learning support et solution Manager H/F

The CMA CGM Group is seeking a Technical Learning Support and Solutions Manager to manage daily support activities and technical governance of Digital Learning solutions. The role combines operational leadership, team management, and technical expertise on all Information System Learning tools.

Requirements

• Mastery of LMS tools (Docebo), TMS (Training Orchestra), CMS, and BI (Qlik)
• Solid knowledge of application architectures, APIs (REST), integrations, and connectors
• Familiarity with ITSM tools (JIRA, ServiceNow, etc.) and ITIL methodologies
• Understanding of cloud and SaaS environments
• Knowledge of application configuration principles at the Group scale
• Technical leadership and ability to act as a reference on a multi-tool ecosystem
• Excellent communication skills, including with functional or non-technical interlocutors
• Experience in managing hybrid teams (internal and offshore)
• A keen sense of organization and attention to detail
• Analytical mind and ability to solve complex problems
• Proactivity in identifying and resolving technical or operational issues
• Service-oriented mindset, with a strong focus on user satisfaction
• Ability to unite and motivate a team
• Ease of relating and taste for transverse collaboration
• Resilience and ability to remain calm in critical situations
• Technical curiosity and spirit of continuous improvement

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance