Technical learning support et solution Manager H/F

As a Learning Support Manager, you are responsible for the daily management of support activities and technical governance of Digital Learning solutions within CMA CGM. This role combines operational leadership, team management, and technical expertise on the entire Information System Learning tools.

Requirements

• Mastery of LMS tools (Docebo), TMS (Training Orchestra), CMS, and BI (Qlik)
• Solid knowledge of application architectures, APIs (REST), integrations, and connectors
• Familiarity with ITSM tools (JIRA, ServiceNow, etc.) and ITIL methodologies
• Understanding of cloud and SaaS environments
• Knowledge of application configuration principles at the group level
• Technical leadership and ability to act as a reference on a multi-tool ecosystem
• Ability to structure, prioritize, anticipate, and make informed technical decisions
• Excellent communication skills, including with functional or non-technical stakeholders - English proficiency is required
• Experience in managing hybrid teams (internals and offshore)
• Strong organizational sense and attention to detail
• Analytical mindset and ability to solve complex problems
• Proactivity in identifying and resolving technical or operational issues
• Service-oriented mindset, with a strong focus on user satisfaction
• Ability to unite and motivate a team
• Strong relational skills and taste for cross-functional collaboration
• Resilience and ability to remain calm in critical situations
• Technical curiosity and spirit of continuous improvement

Benefits

• Salary
• Benefits package