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CACI International Inc
Technical Operations Center Service Desk Agent - Weekend
Join CACI as a Technical Operations Center Service Desk Agent in Arlington, VA. Leverage ServiceNow for Tier 1 support, troubleshooting, and incident resolution. BA + 3 yrs or 9 yrs exp. Benefits include healthcare, retirement, and education support.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 5, 2025
Technical Operations Center Service Desk Agent - Weekend role in CACI's 24x7x365 Technology Operations Center. The TOC Agent - Weekend will be responsible for Tier 1 services across 20+ systems and applications, working closely with other operations and engineering teams to quickly identify issues and resolve incidents.
Requirements
- Ability to obtain DHS Entry on Duty (EOD)
- BA + 3 years’ applicable experience, or 9 years’ experience without degree
- Excellent troubleshooting and problem-solving skills on Windows Operating Systems (Windows 11 and Server), Microsoft Office 365, Active Directory, network issues
- Experience using ServiceNow service management software (or similar tool) to track incidents and service requests through the full lifecycle
- Ability to learn new technologies quickly (applications, tools, servers, switches, virtual hosts, etc.)
- Strong experience with Active Directory management & administration
- COMPTIA A+, or Network+, or Security+ certification
- ITIL Foundation certification
- Knowledgeable of Problem Management best practice and processes
Benefits
- Comprehensive benefits package
- Healthcare
- Wellness
- Financial
- Retirement
- Family support
- Continuing education
- Time off benefits
Requirements Summary
3+ years of experience in IT with a bachelor's degree or 9 years of experience without a degree
Apply now
Arlington
|
Virginia
United States
Mid-Level
Hybrid
Full Time
59600-122100 USD/year
