Technical Operations Trainer

The Technical Operations Trainer - TechOps is a learning and development professional responsible for designing, delivering, and continuously improving comprehensive training programs for the entire TechOps organization. This role serves as the hands-on training leader for Technical Customer Service Representatives (TCSRs) and the strategic training partner for Network Engineers, Cloud Engineers, Systems Engineers, and Enterprise Technology teams within a mission-critical 24x7x365 data center environment.

Requirements

• 5+ years of experience in learning and development, instructional design, or training program management
• 3+ years of technical experience in a mission-critical environment such as a data center, NOC, service provider, or similar 24x7x365 technical support setting
• Proven track record of designing and implementing enterprise-wide training programs for technical teams
• Strong project management skills with experience managing multiple concurrent training initiatives
• Demonstrated ability to work strategically with senior leadership and assist stakeholders in meeting training commitments
• Experience conducting training needs assessments and gap analyses
• Strong organizational and time-management skills in fast-paced, dynamic environments
• Ability to learn and teach complex technical concepts across multiple technology domains
• U.S. Citizenship required due to federal contract requirements

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending and HSA accounts
• Paid holidays
• Paid time off
• Paid volunteer days
• Employee assistance program
• Tuition assistance
• Parental leave
• Military leave assistance
• QTS scholarship for dependents
• Wellness program