Technical Program Manager

Ipsos is seeking a Technical Program Manager to proactively manage and lead major incidents, coordinating cross-functional teams to ensure fast resolution. This role involves leading cloud transformation projects, providing technical leadership, driving operational excellence, and ensuring alignment between cloud/infrastructure strategies and business goals. The ideal candidate will have extensive experience in IT, strong cloud and infrastructure knowledge, and expertise in Agile methodologies.

Requirements

• 10+ years of experience in IT, with a strong mix of cloud and traditional infrastructure experience
• Certifications (Preferred): AWS/Azure Architect, ITIL v4, PMP, CISSP, Scrum Master
• Strong experience with multi-cloud environments (AWS, Azure, GCP, Oracle Cloud)
• Knowledge of traditional Infrastructure: Data center, on-prem servers, virtualization (VMware, Hyper-V), storage & backup solutions
• Sound understanding of networking, firewalls, storage, backup/restore strategies, DR and BCP frameworks
• Strong understanding of ITIL/ITSM processes; hands-on experience with JIRA and/or ServiceNow
• Exposure to security standards and governance across infrastructure layers
• Familiarity with SRE (Site Reliability Engineering) principles, CI/CD, and DevOps practices
• Experience working in Scrum and Agile environments with cross-functional engineering teams and stakeholders
• Disaster Recovery & BCP: DR planning, recovery time objectives (RTO), recovery point objectives (RPO)
• Networking & Security: TCP/IP, firewalls, VPN, security frameworks, vulnerability management
• Knowledge of JIRA and ServiceNow
• Proven ability to manage critical incident response and operational crises
• Excellent interpersonal skills
• Strong written/verbal communication and documentation skills; adept at stakeholder engagement at all levels
• Strong financial acumen related to budgeting, forecasting, and optimizing infrastructure/cloud spend, cost optimization
• Experience managing large-scale hybrid migrations and infrastructure transformation programs
• Vendor & Stakeholder Management: Internal collaboration and third-party oversight
• Crisis Management: High-severity incident resolution and RCA
• Ability to work in an international environment

Benefits

• Career Development
• Healthcare plans
• Wellness benefits
• Flexible workplace policy
• Strong collaborative culture