Technical Program Manager, Delivery Acceleration

The Technical Program Manager, Delivery Acceleration will work on a transformational AI-first implementation and adoption experience for ServiceNow's customers. The role will design, productize, and pilot agentic & generative AI-first setup and implementation experiences, driving down the time it takes for ServiceNow and its partners to deliver implementation programs and projects.

Requirements

• 7+ years in program or portfolio management
• 3+ years leading AI/ML or GenAI initiatives at enterprise scale
• Proven ability to operationalize AI governance (risk, compliance, SDLC guardrails) and run CoE review boards
• Strong understanding of agentic AI and generative AI patterns, orchestration, and enterprise integration approaches
• Experience with AI platform governance: model catalogs, policy enforcement, and lifecycle management
• Familiarity with Agentic AI/LLM/GenAI fundamentals, MLOps/LLMOps concepts, and responsible AI practices
• Prior implementation and deployment experience of enterprise solutions
• Demonstrated success in cross-functional leadership (Product, Delivery, Security, Legal, Risk)
• Skilled in portfolio prioritization, value/effort trade-offs, and KPI/OKR tracking for AI programs
• Excellent executive communication and change-management capabilities for AI adoption
• Ability to translate business objectives into AI implementation strategies and measurable outcomes

Benefits

• Base pay of $162,600 - $284,600
• Equity (when applicable)
• Variable/incentive compensation
• Benefits
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs