Technical Program Manager, Service & Support Operations

We are seeking a Technical Program Manager to support the operational excellence and key initiatives for our Production Optimization team. In this role, you will lead the execution of key technical initiatives that drive operational efficiency; streamline system integrations; and enhance the customer, field service, and technician experience.

Requirements

• 5+ years of experience in technical program management, business systems engineering, or enterprise systems integration in a manufacturing, automation, logistics, or industrial environment.
• Hands-on experience with CMMS (computerized maintenance management system) platforms required (e.g. ServiceNow, eMaint, UpKeep, Limble... we use MaintainX)
• Ability to analyze complex business processes and develop scalable automation solutions.
• Strong knowledge of technician workflows, preventive maintenance, continuous improvement and field service operations.
• Proven ability to manage cross-functional projects, balancing technical execution with strategic business priorities.
• Strong problem-solving skills, with a bias toward automation, efficiency, and scalability.
• Exceptional communication and stakeholder management skills, with experience working across technical and non-technical teams.
• Familiarity with industrial automation, robotics, PLCs, and fleet-wide maintenance strategies preferred.
• Ability to travel approximately 1x/month to Formic headquarters, customer sites, etc. as needed.
• Chicago-area applicants: Willingness to work on a hybrid basis (3+ days/week) in our Woodridge, IL facility.

Benefits

• Equity in Formic: Own a meaningful stake in a fast-growing Series A startup, backed by leading global investors
• Comprehensive Healthcare Coverage: 99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents, provided by Blue Cross Blue Shield and Guardian
• Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability through Guardian, all 100% employer-paid
• Employee Assistance Program (EAP): Fully funded by Formic and provided via Guardian, offering support when you need it most
• Paid Parental Leave: Generous parental leave to support our employees and their growing families
• Company-sponsored 401(k): Invest in your future with our company-backed retirement savings plan
• Home Office Stipend: A one-time allowance for fully remote employees to set up your ideal at-home or on the road work environment
• Monthly Cell-Phone Reimbursement: Monthly stipend toward phone and internet expenses
• Flexible Time-Off: Take the time you need, when you need it, supported by our flexible PTO policy
• Paid Company Holidays: Celebrate important dates with paid time off