Technical Service Lead

This is an exciting career opportunity in an international, challenging business setting known for diversity and high-paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded.

Requirements

• Experience with Agile and/or ITIL principles and methods/framework
• Driving Dailies, Weeklies
• Develop reporting and defining KPIs
• PowerBI
• Demonstrable technical background
• Network and on-premises infrastructure
• VMWare, CISCO
• Experience in Project Management
• Desirable End-User support background or experience
• Working experience managing Service Requests, Change and Problems
• ServiceNow preferable
• Ability to present and expose ideas and solutions
• English proficiency verbal and written

Benefits

• In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas: Complex problem-solving situations, Decision making and prioritization, Data Center infrastructure, Work with regional (AFR & EUR) and global teams across the globe
• Learning & Career Opportunities: Team and leadership Management, Project Management, Service Management, Subject Matter Expert (SME)