Technical Services Manager

Join Moderna as a Technical Services Manager to be part of a pioneering team that's revolutionizing medicine through mRNA technology. As a Service Manager within Moderna’s Infrastructure, Endpoint & Service Management (IESM) team, you’ll be the crucial Tier 2.5 escalation point, owning complex service tickets, optimizing internal support workflows, and collaborating cross-functionally to elevate Moderna’s IT service excellence.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical field (or equivalent experience)
• 3+ years of hands-on support experience at the Tier 2/Tier 2.5 level, diagnosing and resolving complex endpoint, IAM, and ServiceNow incidents
• Proven expertise with endpoint management platforms (e.g. SCCM/MECM, Jamf Pro, Intune) and identity solutions (Active Directory, Okta, CyberArk)
• Strong ServiceNow skills—configuration and administration of incident, problem, and change management modules, plus basic reporting
• Excellent analytical mindset, organizational savvy, and written/verbal communication—comfortable authoring KB articles and liaising across technical and non-technical teams

Benefits

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments
• Location-specific perks and extras!