Sr. Business Process Consultant – CRM

NowNext CRM Execution Team is seeking a Business Process Consultant (BPC) to join the NowNext CRM team. The role involves consulting with business stakeholders, optimizing processes, and working with ServiceNow Now to drive measurable improvements in sales, customer service, and more. The ideal candidate will have strong process knowledge and experience re-engineering workflows within CRM/CSM platforms.

Requirements

• 5+ years of consulting or business process analysis experience in CRM, CSM, or ERP transformations
• Proven expertise in one or more domains: Sales & Order Management (lead-to-cash, CPQ/CLM), Call Center/Service, Manufacturing workflows, or Field Service
• Hands-on experience with at least one major CRM/workflow platform: Salesforce, Pega, ServiceNow, Dynamics, Oracle, or SAP
• Demonstrated ability to influence and consult with senior leaders
• Strong experience converting business requirements into functional and configuration requirements
• Proficiency in process modeling and visualization tools (e.g., Visio, BPMN, workflow diagrams, wireframes)

Benefits

• Opportunity to work with innovative AI-powered technology
• Impactful work on enterprise CRM platforms
• Collaboration with experienced colleagues
• Support for a distributed work environment