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Birlasoft Limited
Technical Specialist-Cloud & Infra Engg
Join Birlasoft Limited in Noida as a Technical Specialist-Cloud & Infra Engg. Leverage ServiceNow for incident management and ITSM. 2-6 years experience required.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 29, 2025
Manage incident management process, respond to service incidents, and lead crisis and conflict management. Analyze data to identify areas for improvement and prepare reports for management.
Requirements
- 2-6 years of experience in a service management & ITSM-related role
- Strong interpersonal and communication skills
- Excellent English language skills
- Good facilitating and coordination skills
- Hands on with service management principles and best practices, such as ITIL
- Working knowledge of ITSM tools like ServiceNow, Remedy etc
Requirements Summary
2-6 years of experience, strong communication skills, and hands on knowledge of ITSM tools
