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Birlasoft Limited
Technical Specialist-Cloud & Infra Engg
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 2, 2025
This role focuses on Incident Management, Crisis Management, and ensuring Service Level Agreements (SLAs) are met. The specialist will lead incident responses, collaborate with stakeholders, and identify areas for process improvement within a fast-paced service environment. Strong communication and analytical skills are crucial.
Requirements
- Managing Incident Management
- Responding to Service Incidents
- Leading Crisis and Conflict Management
- Accountability for SLAs
- Auditing and Escalation Management
- Stakeholder Communication
- Change Management
- Risk Mitigation
- Process Improvement
- ITSM tool knowledge (ServiceNow, Remedy)
Requirements Summary
Bachelor's degree is expected. Experience in incident management and problem resolution is required. Familiarity with ITSM tools (ServiceNow, Remedy) is helpful
