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Birlasoft Limited
Technical Specialist-Service now ITSM Support
Join Birlasoft Limited in Hyderabad as a Technical Specialist for ServiceNow ITSM Support. Configure and maintain ITSM modules, requiring CSA certification and ITIL knowledge.
Consulting
Entry Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Configuration Management Database
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
October 7, 2025
This position is for a ServiceNow ITSM L1 Administrator, responsible for configuring, maintaining, and developing the ServiceNow ITSM platform. The role involves supporting Incident, Problem, Change, and Request Management, along with core ITIL and ITSM processes. Strong analytical and communication skills are required.
Requirements
- Support Incident, Problem, Change, and Request Management modules.
- Good understanding of ITIL and ITSM processes.
- Basic knowledge of CMDB and Asset management.
- Configure forms, lists, flow using workflow / flow designer, SLA, Schedule, notifications.
- Develop and modify business rules, client scripts, UI policies, UI action, inbound actions, schedule job, script includes.
- Strong analytical and problem-solving skills.
- Good communication and documentation abilities.
Requirements Summary
Bachelor's degree in Computer Science/IT. ServiceNow Admin certification (CSA). 0-3 yrs ServiceNow experience
