Technical Support Analyst

Internova Travel Group is seeking a Technical Support Analyst to provide technical expertise and troubleshooting support to their end users. The role involves resolving hardware, software, and operating system issues, assisting with onboarding, and utilizing remote control software. This is a work-from-home position with a preference for candidates in the Midwest and Central regions.

Requirements

• Associate’s degree in MIS/CIS or equivalent
• 3+ years of IT system support experience
• Familiarity with IT management tools (e.g., ServiceNow, BMC, Salesforce)
• Hands-on experience with Windows 10/11, Microsoft 365, Teams, and Active Directory
• Experience supporting Mac OS (optional)

Benefits

• Choice of two medical plans
• Two dental plans
• Vision insurance
• Paid parental leave
• Discounted employee travel
• LinkedIn Learning access
• Pet insurance
• Auto, home, & renters insurance