Technical Support Analyst

Internova Travel Group is seeking a Technical Support Analyst to provide technical expertise in finding solutions and supporting hardware, software, and operating systems in an inter-networked environment. The role involves fielding incoming help requests, documenting user information, and working with vendor support contacts to resolve technical problems.

Requirements

• Associate’s degree in MIS/CIS or equivalent business/industry training
• At least 3 years of equivalent on-the-job experience
• 1+ year(s) experience supporting end-user computing technical service support in a business environment
• Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent)
• Hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies
• Experience supporting Mac OS is a plus
• Experience supporting remote users via VPN, RDP, and other remote access tools
• Understanding basic cybersecurity principles and ability to follow IT security policies and best practices
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation preferred

Benefits

• This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.