Technical Support Analyst

Internova Travel Group is seeking a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment. The role involves providing first line Tier 2 technical support, working with vendor support contacts and teammates to resolve technical problems, and performing system administration of Microsoft Active Directory, Exchange and Office 365 user management.

Requirements

• Associate’s degree in MIS/CIS or equivalent business/industry training and at least 3 years of equivalent on-the-job experience
• 3+ year(s) experience supporting end-user computing technical service support in a business environment
• Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent)
• Hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, and Active Directory
• Experience supporting Mac OS is a plus
• Experience with onboarding process a plus
• Experience supporting remote users via VPN, RDP, and other remote access tools
• Understanding basic cybersecurity principles and ability to follow IT security policies and best practices
• Good time management and multi-tasking skills
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation preferred

Benefits

• Choice of two medical plans and two dental plans
• Vision insurance
• Flexible spending accounts (FSAs)
• Company-paid life insurance and AD&D
• Optional additional life insurance and AD&D
• Disability insurance
• Paid parental leave
• Paid time off
• 401k Plan with company match
• Discounted employee travel options
• Access to LinkedIn Learning webinars and courses
• Discounted pet insurance and auto, home, & renters insurance