Technical Support Analyst

HEINEKEN is seeking a Technical Support Analyst to deliver excellent end-user support and ensure smooth IT operations. This role involves troubleshooting, problem-solving, managing assets, and contributing to IT projects. The ideal candidate will be a tech expert with strong communication skills and a customer-focused mindset.

Requirements

• Bachelor’s Degree in IT, Computer Science, or related field (or equivalent experience)
• 1-3 years’ experience in IT Support, Service Desk, or End-User Computing
• Solid understanding of Windows, macOS, and mobile platforms
• Experience with Microsoft 365, Active Directory, Teams, and ITSM tools
• Working knowledge of ITIL service management principles
• Experience in manufacturing, FMCG, or global enterprise environment