Technical Support Analyst (Deerfield Beach)

Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth.

Requirements

• Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.
• Help to service and maintenance audio-visual equipment as needed.
• Account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements.
• Continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool.
• Fully document all service management incidents and requests in ServiceNow ITSM Suite
• Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages.
• Assist in the mentoring and training of all TSA II team members.
• Troubleshoot and configure software, printer, and connectivity-related issues beyond step-by-step instructions.
• Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed.
• Act as the primary escalation point for vendor and operations team communications during individual market center system outages.
• Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance