Technical Support Engineer - Integrations

Technical Support Engineer - Integrations responsible for resolving technical cases for customers, understanding ServiceNow platform and core functionalities, and providing input on process and product improvements. The role requires experience in leveraging AI, customer facing technical support, and troubleshooting technical issues.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 2+ years customer facing technical support experience
• Ability to troubleshoot difficult technical issues with ease and complexity
• Ability to read basic Java/JavaScript code
• Personal commitment to quality and customer service
• Familiarity with networking concepts and troubleshooting
• In-depth knowledge of Web Services
• In-depth knowledge of email server configurations and protocols
• In-depth knowledge of authentication and authorization concepts
• Familiarity with relational databases
• Ability to explain solutions to complex technical problems
• Ability to speak and read Spanish or Portuguese desired, but not required

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs