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Hewlett Packard Enterprise
Technical Support Engineer – Level 1 (L1 TAC)
HPE L1 Technical Support Engineer in Chennai. Troubleshoot Aruba Switching, manage cases, escalate issues. Requires CCNA/Network+, ITIL Foundation, 2yrs NOC/TAC experience. Health, development benefits.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
December 12, 2025
Technical Support Engineer – Level 1 (L1 TAC) position at HPE in Chennai, Tamil Nadu, India. The role involves technical case management, troubleshooting, and escalation for Aruba Switching customers. Required technical skills include networking fundamentals, switching fundamentals, operating systems, and tools. Soft skills include customer communication, analytical and structured troubleshooting mindset, and team-oriented collaboration.
Requirements
- Bachelor’s degree in Computer Science, IT, Networking, or related field
- 2 years of experience in Network operations, NOC, TAC support, or Field networking
- Required certifications: ACSA / ACSP, CCNA / Network+, ITIL Foundation (nice to have)
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Requirements Summary
2 years of experience in Network operations, NOC, TAC support, or Field networking and Bachelor’s degree in Computer Science, IT, Networking, or related field
