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Hewlett Packard Enterprise
Technical Support Engineer – Level 1 (L1 TAC)
HPE L1 Technical Support Engineer for Aruba Switching in Chennai. Provide customer case management, network troubleshooting, and diagnostics. Bachelor's degree + 2 years NOC/TAC experience required. Hybrid role with development benefits.
ServiceNow Role Type:
Support Specialist
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ServiceNow Certifications (nice to have):
Job description
Posted on:
December 12, 2025
Hewlett Packard Enterprise is seeking a Technical Support Engineer – Level 1 (L1 TAC) to provide technical support for Aruba Switching customers. The role is hybrid, with a requirement to work on average 2 days per week from an HPE office. The ideal candidate will have a bachelor's degree in Computer Science, IT, Networking, or a related field and 2 years of experience in network operations, NOC, TAC support, or field networking.
Requirements
- Customer Case Management
- Technical Troubleshooting – Switching Focus
- Diagnostic & Escalation Responsibilities
- Knowledge & Process Adherence
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Requirements Summary
Bachelor's degree in Computer Science, IT, Networking, or related field and 2 years of experience in network operations, NOC, TAC support, or field networking
