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ServiceNow
Technical Support Engineer - Performance
Join ServiceNow as a Technical Support Engineer in Heredia. Leverage your skills in database technologies and AI integration to enhance performance. Benefits include generous earnings and growth opportunities.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 30, 2025
The Technical Support Engineer is a customer-facing role that requires strong technical skills, excellent communication skills, and a passion for chasing issues of complex systems. The ideal candidate has a strong background in database technologies, performance analysis, and troubleshooting skills, with experience in leveraging AI into work processes, decision-making, or problem-solving.
Requirements
- 0-2 years of customer-facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Strong Communication skills to articulate technical details with customers, TSEs, other SME teams, and internal leaders in a way that can be clearly understood
Benefits
- Generous earning potential
- Chance to expand role in the company as we grow
- Opportunity to work on technical and non-technical projects
Requirements Summary
Bachelor's degree in computer science, 0-2 years of related experience, and fluency in Portuguese, Spanish, and English
