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ServiceNow
Technical Support Engineer - Platform Tech
Join ServiceNow as a Technical Support Engineer in Heredia. Leverage your AI and troubleshooting skills on the ServiceNow platform. Competitive salary, growth opportunities, and flexible work arrangements.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 30, 2025
A Technical Support Engineer for Platform Tech is responsible for resolving technical cases created by customers, providing excellent customer support experiences, and understanding the ServiceNow platform and core functionalities.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 0-2+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
Benefits
- Competitive salary and benefits
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible work arrangements
Requirements Summary
Experience in AI integration, customer facing technical support experience, and ability to troubleshoot technical issues
