.svg)
ServiceNow
Technical Support Engineer - Platform Tech
Join ServiceNow as a Technical Support Engineer in Heredia. Leverage your skills in AI and Java/JavaScript to resolve customer issues and enhance platform performance. Competitive salary and growth opportunities await!
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 5, 2025
ServiceNow is seeking a Technical Support Engineer - Platform Tech to resolve technical cases created by customers. The successful candidate will provide amazing customer support experiences, answer technical questions, and troubleshoot issues using various technologies. The engineer will also play a key role in providing input across business units regarding process and product improvements.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 0-2+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Personal commitment to quality and customer service
Benefits
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and inclusive work environment
Requirements Summary
0-2+ years customer facing technical support experience, ability to troubleshoot difficult technical issues, and ability to read basic Java/JavaScript code
