Technical Support Engineer - UX

ServiceNow is seeking a Technical Support Engineer - UX to resolve technical issues, troubleshoot problems, and provide excellent customer support for ServiceNow software and platform users. The role involves using diagnostic tools, understanding core functionalities, and contributing to process and product improvements based on customer feedback. ServiceNow offers a competitive salary and benefits package, with sales positions generally offering a competitive On Target Earnings (OTE) incentive compensation structure.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 0-2+ years of customer facing technical support experience.
• Ability to troubleshoot difficult technical issues.
• Ability to read basic Java/JavaScript code.

Benefits

• Health plans
• 401(k) Plan
• Employee Assistance Program
• Flexible spending accounts
• Time away plan
• Family leave programs