Technical Support Engineer

Join NICE as a Technical Support Engineer in a dynamic global team, supporting mission-critical applications with the latest monitoring and cloud technologies. Grow into a Senior Technical Support Engineer and enjoy a 24x7 rotational shift model.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (B.E/B.Tech/BS)
• 1–3 years of experience in application support, Technical Support, or Cloud monitoring
• Good understanding of Azure Cloud Services, including Azure Monitor, Alerts, and Application Insights
• Hands-on experience with Grafana for metrics visualization and Kibana for log analysis
• Familiarity with ticketing tools (e.g., ServiceNow, Jira) and incident management processes
• Basic proficiency in Linux/Unix systems and shell commands
• Strong analytical, troubleshooting, and communication skills
• Willingness to work in a 24x7 rotational shift model

Benefits

• Opportunity to grow into Senior Technical Support Engineer
• Be part of a dynamic global team supporting mission-critical applications
• Work with the latest monitoring and cloud technologies