Technical Support Engineer

ServiceNow is seeking a Technical Support Engineer to resolve technical issues for customers, providing excellent support and using various technologies like web, chat, email, and phone. This role involves troubleshooting, isolating issues, and collaborating with other teams for complex cases. A commitment to customer service and continuous improvement is essential.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 0-2+ years customer facing technical support experience
• Ability to troubleshoot difficult technical issues with ease and complexity
• Ability to read basic Java/JavaScript code

Benefits

• Health plans
• 401(k) Plan
• EspP
• Matching donations
• Flexible time away plan
• Family leave programs