Technical Support Engineer

At NiCE, we're looking for a Technical Support Engineer to support large complex Public Safety software clients, with a focus on server, network background, and excellent problem-solving skills. The ideal candidate will have experience with IT, network and system troubleshooting, SQL database management, and Azure.

Requirements

• Bachelor's degree in Computer Science / Software Engineering (or similar)
• 1-3+ years experience
• Experience as IT (Network and system) that worked on Server issues mainly
• Network troubleshooting skills (working with different tools)
• Experience in SQL database management
• Experience in Azure (104 or higher certification preferred)
• Experience with Grafana is a plus
• Experience with ServiceNow is preferred
• Supporting VOIP telephony systems such as Avaya or Cisco
• Experience in customer support serving global customers.
• Excellent English verbal and writing communication skills
• Team player – ability to work well in a close team environment
• Fast learner with ability to educate her/himself on relevant technologies
• Ability to multitask and prioritize work
• Ability to remain focused and calm under pressure

Benefits

• NiCE-FLEX (hybrid model: 2 days office, 3 days remote)
• Endless internal career opportunities
• Collaborative and high-performing team environment
• Market leader with global recognition
• Competitive salary and benefits