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ServiceNow
Technical Support Engineer
Join ServiceNow in Orlando as a Technical Support Engineer. Leverage AI and Java skills to resolve customer issues. Benefits include flexible work options.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 31, 2025
Technical Support Engineer to resolve technical cases for customers, utilizing skills in building trust, showing empathy, and excellent communication to answer customer questions and resolve issues. The successful candidate will have experience in leveraging AI, troubleshooting technical issues, and ability to read Java/JavaScript code. The role involves working with customers to provide input across business units regarding process and product improvements.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 0-2+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read Java/JavaScript code
- Personal commitment to quality and customer service
- Ability to speak and read Portuguese desired
Benefits
- Export Control Regulations
- Equal Opportunity Employer
- Accommodations
- Flexible work personas
Requirements Summary
0-2 years of customer facing technical support experience, ability to read Java/JavaScript code, and personal commitment to quality and customer service
