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ServiceNow
Technical Support Engineer
Join ServiceNow as a Technical Support Engineer in Sydney. Leverage your AI and technical skills to troubleshoot and enhance ServiceNow solutions.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 5, 2025
As a Technical Support Engineer, you will provide technical support to customers using ServiceNow software and platform, troubleshoot complex issues, and collaborate with teams to resolve issues. You will also provide input on process and product improvements based on your technical expertise.
Requirements
- Experience in leveraging AI in work processes, decision-making, or problem-solving
- Minimum 2 years customer-facing technical support/application support experience
- Ability to troubleshoot difficult technical issues
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
- Technical capabilities: ability to read basic Java/JavaScript code, professional experience in using Splunk, working knowledge of database concepts, optimization, queries
Benefits
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
- Export Control Regulations compliance
Requirements Summary
Experience with AI, 2+ years of customer-facing support experience, strong technical skills
