Technical Support Engineer Federal

ServiceNow is seeking a Technical Support Engineer to provide initial triage of customer cases, escalate complex issues to internal resources, and support users using the ServiceNow platform. The role requires strong communication, problem-solving, and collaboration skills, and experience with ITIL processes. ServiceNow is committed to diversity and inclusion, offering a flexible and remote work environment.

Requirements

• Perform initial triage of customer cases and document solutions.
• Escalate issues to internal or external support resources.
• Support users on the ServiceNow platform.
• Identify self-service documentation gaps.
• Provide support for ServiceNow Store Applications.
• Manage multiple cases daily.
• Assist peers and troubleshoot complex technical issues.

Benefits

• Competitive salary
• Flexible work environment
• Remote work option
• Inclusive work environment