Technical Support Engineer with German

Reuters is looking for a Technical Support Engineer with German to serve as a trusted advisor to customers, guiding them through pre-sales technical consultations to implementation. The position requires a comprehensive understanding of media workflows, content distribution systems, cloud-based infrastructure, and emerging industry technologies.

Requirements

• Bachelor’s degree in computer science, engineering, media technology, or a related field.
• Industry certifications are a plus.
• Over 5 years of experience in a relevant role.
• Experience in a sales environment, preferably in technical sales, is a plus.
• Expertise in fundamental technology and network concepts, as well as IT security best practices.
• Strong background in media technology solutions, including video streaming, encoding, digital asset management, and broadcast workflows.
• Experience working with cloud platforms (AWS, Azure, Google Cloud) and content delivery networks (CDNs).
• Familiarity with video standards, compression technologies, DRM, and OTT platforms.
• Ability to work with global virtual teams to deliver projects and resolutions.
• Familiarity with Service Management processes such as incident, major incident, problem, and change management is required. Six Sigma or ITIL certifications are a plus.
• Proficiency in O365, AzureDevOps (ADO), Salesforce and/or ServiceNow.
• Fluent English and German is required, while multilingual abilities in Russian, Arabic, Spanish, and French are welcome.

Benefits

• Flexible hybrid work schedules accommodate in-office and remote work, as well as travel to customers to resolve incidents and participate in technical sales functions.
• Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities.
• Access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Two company-wide Mental Health Days off, flexible vacation, two paid volunteer days off annually, and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.