Reuters is looking for a Technical Support Engineer with German to be based in Gdansk or Frankfurt. The ideal candidate will have a comprehensive understanding of media workflows, content distribution systems, and emerging industry technologies. The role requires strong technical expertise and exceptional client relationship management skills.
Requirements
- Languages spoken: English and German (required)
- Bachelor’s degree in computer science, engineering, media technology, or a related field.
- Over 5 years of experience in a relevant role.
- Experience in a sales environment, preferably in technical sales, is a plus.
- Expertise in fundamental technology and network concepts, as well as IT security best practices.
- Strong background in media technology solutions, including video streaming, encoding, digital asset management, and broadcast workflows.
- Experience working with cloud platforms (AWS, Azure, Google Cloud) and content delivery networks (CDNs).
- Familiarity with video standards, compression technologies, DRM, and OTT platforms.
- Ability to work with global virtual teams to deliver projects and resolutions.
- Familiarity with Service Management processes such as incident, major incident, problem, and change management is required.
- Six Sigma or ITIL certifications are a plus.
- Proficiency in O365, AzureDevOps (ADO), Salesforce and/or ServiceNow.
Benefits
- Hybrid Work Model
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
- Making a Real-World Impact