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Thomson Reuters
Technical Support Engineer with German
Join Thomson Reuters in Gdansk as a Technical Support Engineer (German). Leverage ServiceNow skills to resolve complex tech issues. 5+ years required. Flexible work!
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 6, 2025
Reuters is looking for a Technical Support Engineer with German to serve as a trusted advisor to customers, guiding them through pre-sales technical consultations to implementation while offering expert support for complex technical issues.
Requirements
- 5+ years of experience in a relevant role
- Bachelor's degree in computer science, engineering, media technology, or a related field
- Fluent English and German
- Strong background in media technology solutions, including video streaming, encoding, digital asset management, and broadcast workflows
- Experience working with cloud platforms (AWS, Azure, Google Cloud) and content delivery networks (CDNs)
- Familiarity with video standards, compression technologies, DRM, and OTT platforms
- Ability to work with global virtual teams to deliver projects and resolutions
- Familiarity with Service Management processes such as incident, major incident, problem, and change management
- Proficiency in O365, AzureDevOps (ADO), Salesforce and/or ServiceNow
Benefits
- Flexible hybrid work schedules
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
- Making a Real-World Impact
Requirements Summary
5+ years of experience in a relevant role, Bachelor's degree in computer science, engineering, media technology, or a related field, Fluent English and German
