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The Cigna Group
Technical Support Lead Analyst - HIH - Evernorth
Join The Cigna Group as a Technical Support Lead Analyst in Hyderabad. Leverage ServiceNow skills to manage IT incidents, support infrastructure, and enhance endpoint strategies. 3+ years IT experience required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 1, 2025
Provide day-to-day operational support incidents and requests related to enterprise information technologies, and work closely with engineering counterparts to maintain and support the infrastructure. Assist with developing strategies related to endpoint management and collaborate with teams to resolve technology issues.
Requirements
- At least 3 years of IT engineering/support experience
- Experience with Exchange Online, Azure AD, and Office 365
- Experience using ServiceNow
- Experience with technical writing and developing support documentation
Requirements Summary
At least 3 years of IT experience, experience with Exchange Online and Azure AD, and experience with technical writing
