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The Cigna Group
Technical Support Lead Analyst- HIH - Evernorth
Join The Cigna Group as a Technical Support Lead Analyst in Hyderabad. Leverage ServiceNow skills to resolve tech issues and enhance collaboration.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 1, 2025
The Technical Support Lead Analyst will provide operational support for Collaboration Services Operations, collaborating with engineering counterparts to maintain infrastructure and resolve technology issues. They will work with teams across the organization to develop strategies and resolve incidents.
Requirements
- At least 3 years of IT engineering/support experience
- Experience with Exchange Online, Azure AD, and Office 365
- Experience using ServiceNow
- Experience with technical writing and developing support documentation
Benefits
- Equal Opportunity Employer
- Diversity, equity, and inclusion efforts
- Innovative work environment
Requirements Summary
3+ years of IT experience, experience with Exchange Online and ServiceNow, strong technical writing skills
