Technical Support Representative

Responsible for independently addressing customer concerns, resolving moderately complex technical issues, and providing comprehensive responses about products and services.

Requirements

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 4-6 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.
• Active Directory, Agile Methodology, Automation, Computer Hardware, Computer Science, Desktop Support, Help Desk Support, Information Technology Infrastructure Library, Issue Tracking, IT Service Management, Linux, Microsoft Azure, Microsoft Office 365, Microsoft Windows 10, Operating Systems, Peripheral Devices, Scripting, ServiceNow, Technical Support, Windows Servers
• Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity

Benefits

• Full time, No shift premium (China)
• Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s)