Technical Support Representative I [HelpDesk L1]

FIS is seeking a Technical Support Representative I to provide day-to-day technical support for network infrastructure and desktop systems software and hardware. The role involves working in a hybrid setup (three days in-office, two days virtual) and requires excellent customer service skills, good communication skills, and experience in IT Helpdesk or Technical Support.

Requirements

• Willingness to work on a hybrid setup (twice a week onsite)
• Willingness to work on shifting schedules
• At least more than a year of experience in IT Helpdesk or more than 2 years experience in Technical Support role
• Non-Bachelor's Degree holders and College Undergraduates with relevant experience are welcome to apply
• Ability to work both independently and in a team environment
• Use of Incident/Service request tooling, ServiceNow preferable but not essential
• Excellent customer service skills that build high levels of customer satisfaction
• Good oral and written communication skills in English including documentation writing.
• Experience in MS Office and using basic software applications.
• Experienced in 1st line support with previous exposure to a call logging system is preferred
• Some knowledge of ITIL Service Desk and Incident Management.
• Good attention to detail and ability to extract the relevant information from callers.
• Good analytical skills.
• Knowledge of the card payments industry preferred

Benefits

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits