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Eve
Technical Support Specialist
Join Eve as a Technical Support Specialist in the U.S. to leverage ServiceNow for AI-driven legal solutions. Requires 2+ years in legal tech support. Benefits include unlimited PTO and health insurance.
Consulting
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 1, 2025
Eve is seeking a Technical Support Specialist to provide frontline technical assistance for their AI-driven legal solutions. The role involves managing support tickets, resolving bugs, coordinating feature requests, assisting with system implementation, and maintaining documentation. The ideal candidate will have experience in legal technology support and strong troubleshooting skills.
Requirements
- 2+ years of experience in legal technology support
- Proficiency with ticketing systems (Zendesk, Freshdesk, ServiceNow)
- CRM platforms
- Support workflow management tools
- Strong troubleshooting skills with SaaS platforms, APIs
- Exceptional written and verbal communication abilities
- Experience with legal practice management software, case management systems, or legal AI tools
- Background in customer-facing technical roles with enterprise clients
- Strong analytical and problem-solving capabilities in fast-paced environments
- Familiarity with legal industry compliance requirements and data security standards
- Ability to work independently in a remote environment
Benefits
- 401(k) with Company Match
- Comprehensive Health, Dental, and Vision Insurance
- Unlimited PTO
- Professional Development Opportunities
- Inclusive, collaborative, and innovation-driven work environment
Requirements Summary
Seeking 2+ years legal tech support experience, proficiency with ticketing/CRM systems, and strong troubleshooting skills. Familiarity with legal software and compliance standards is a plus. Ability to work independently remotely is essential
