Technical Support Specialist

Technical Support Specialist is responsible for providing exceptional deskside and remote support to Brookfield users, troubleshooting problems, and collaborating with team members to maintain and improve the end user experience.

Requirements

• 5+ years of related experience
• Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience
• Knowledge of ITIL Methodology
• Proficient with Windows 10 & 11, Microsoft Office (O365), Internet Browsers, Local Account Management, Installs and removals, Registry, Command line, Service management systems and System Management Tools, MFA (Microsoft Authentication), VPNs
• Proficient with Desktop / Laptop, iPad/iPhone, Android Phones/Devices, Printers, Cisco Video Conferencing equipment, Teams phones
• Knowledge of wide area networks (SDWAN), TCP/IP, and Server OS is desired
• Strong and effective customer relationship management skills and process/practice experience
• Experience working with third-party service provider service delivery execution and business governance
• Experience with ServiceNow ticketing system preferred, but not required
• Understands the importance and is vigilant with Cybersecurity matters