Technical Support Specialist

We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization.

Requirements

• Provide comprehensive end-user support
• Deliver remote support using industry-standard tools
• Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow
• Provide extensive hardware and software support
• Utilize ServiceNow for full lifecycle management of Incidents and Requests
• Gather and analyze data to inform technical decisions
• Evaluate software and hardware compatibility
• Engage with external vendors for escalated issue resolution
• Provide technical support for companywide meetings, events, and conferences
• Monitor ServiceNow trends and resolution history
• Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience

Benefits

• Paid time off
• Health insurance
• Retirement plan
• Professional development opportunities