Technical Support Specialist II

Join PagerDuty as a Technical Support Specialist II to provide excellent customer service and technical support to our rapidly growing customer base. As a key member of our support team, you will troubleshoot issues, escalate complex problems, and develop projects to improve our support documentation and processes.

Requirements

• 2 to 5 years of experience in technical support
• Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
• Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
• Understanding of authentication and security processes
• Knowledge of enterprise communication implementations (slack, ms teams, etc)
• Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email

Benefits

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs