Technical Support Specialist II

We are seeking a Technical Support Specialist II to join our team in Sydney, Australia. The successful candidate will provide technical support to users in Australia and across the Asia-Pacific region, and will work closely with colleagues to deliver efficient, reliable, and seamless IT operations.

Requirements

• Proven enterprise-level experience supporting both MacOS and Windows environments
• Proficiency with Windows build and deployment tools (e.g., Microsoft Autopilot, MDT, SCCM)
• Experience with MacOS management tools (e.g., JAMF Pro)
• Strong knowledge of Active Directory administration and account management processes
• Expertise in troubleshooting Microsoft Teams and Outlook, including Exchange/Office 365 connectivity issues
• Experience with VPN solutions (e.g., Cisco VPN with multifactor authentication)
• Familiarity with ITSM platforms (e.g., ServiceNow, Remedy)
• Skilled in connecting and supporting mobile devices (iOS, Android, Windows) in a corporate environment
• Competence in basic hardware maintenance and troubleshooting (e.g., Dell laptops, MacBooks, iPhones, etc.)
• Experience operating AV equipment (e.g., Logitech Rally systems)
• Fluency in spoken and written English, with strong communication skills
• A strong communicator who values teamwork and customer service
• Independent, reliable, and responsible, with excellent attention to detail
• Highly organised and able to prioritise effectively
• Flexible in finding solutions, yet process-oriented, with the ability to follow established procedures while also identifying opportunities for improvement
• Proactive in problem-solving, with a hands-on approach to technical challenge
• Experience with Citrix client troubleshooting
• Basic network troubleshooting skills
• Foundational knowledge of PowerShell scripting

Benefits

• We are an equal opportunity employer
• Fair and accessible hiring process
• Providing a safe and inclusive work environment