Technical Support Specialist (IT Support Specialist)

This full-time remote position requires a Tech Support Specialist to provide timely technical assistance to customers and internal users. The role involves troubleshooting hardware, software, and SaaS issues, resolving tickets, and escalating complex cases to higher-tier teams. The ideal candidate will be a detail-oriented communicator with strong troubleshooting skills.

Requirements

• Respond to support tickets and calls through ticketing systems.
• Diagnose and resolve Level 1/2 technical issues.
• Escalate unresolved issues to higher-tier support teams.
• Create and update internal support documentation.
• Monitor and report on system performance using monitoring tools.