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Pavago
Technical Support Specialist (IT Support Specialist)
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
October 15, 2025
A Tech Support Specialist is needed to provide timely technical assistance to customers and internal users. The role involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases. They must be a strong communicator with excellent problem-solving skills and a professional demeanor.
Requirements
- Customer Support & Troubleshooting
- System Administration (Basic)
- System Documentation & Knowledge Base
- Monitoring & Alerts
- Collaboration with Product & Engineering teams
Requirements Summary
1-2 yrs tech support experience, ticketing systems (Zendesk, Jira, ServiceNow), familiarity w/ SaaS apps. Strong written/verbal English skills
