Oxfam America

Technical Systems Analyst

Technical Systems Analyst at Oxfam America (Boston, MA). Administer ERP/HRIS systems, manage ServiceNow tickets, design integrations, develop Power BI reports. 3-5 yrs required. PTO, 401k, 4-day week.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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Governance, Risk, and Compliance
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Human Resources Service Delivery
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources

Job description

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Posted on:
 
October 30, 2025

Oxfam America's Technical Systems Analyst will play a key role in the administration, integration, and technical support of business applications, including ERP, HRIS, and reporting tools. The role requires a strong understanding of finance and human resources processes to align systems with organizational needs.

Requirements

  • Serve as the primary technical contact for business applications
  • Administer, configure and develop ERP systems and other business-critical applications
  • Collaborate with business users to manage system configurations, troubleshoot issues, and support system upgrades and testing
  • Track and manage technical requests through platforms like Jira, Asana or ServiceNow
  • Contribute to system enhancement planning, testing, documentation, and training
  • Develop and maintain Power BI dashboards and SQL-based reports to meet organizational needs
  • Build and maintain pipelines to ingest, clean, and distribute data across applications and platforms for real-time reporting
  • Fulfill regular and ad hoc reporting requests across departments such as Finance, HR, and IT
  • Design and manage integrations between business systems using APIs, webhooks, and middleware platforms
  • Automate data exchange across platforms using technologies like Azure Logic Apps, Azure Data Factory, or similar tools
  • Develop scripts or lightweight applications using Python, JavaScript, or C# or another modern language to support integrations and build custom automations or data processing solutions
  • Ensure compliance with security, privacy, and data governance policies
  • Contribute to our cloud-first strategy using Microsoft Azure, Microsoft Fabric, and the broader Microsoft 365 ecosystem

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance

Requirements Summary

3-5 years experience in technical systems analysis, building system integrations, IT systems administration, or application support for any ERP system or similar enterprise business applications