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Western Digital
Technician 3, Desktop Support (IT Asset Management Analyst , HAM , CMDB, ITAM, ServiceNow) 6-9 years
Join Western Digital in Bengaluru as a Technician 3, Desktop Support. Leverage ServiceNow for IT asset management, support, and user onboarding. 6-9 years experience required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Configuration Management Database
DevOps
IT Asset Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
August 26, 2025
Western Digital is seeking a Technician 3, Desktop Support (IT Asset Management Analyst, HAM, CMDB, ITAM, ServiceNow) to maintain accurate IT asset records, provide IT support to internal users, and assist with new user setups. The role involves tracking the full lifecycle of IT assets, troubleshooting system issues, and ensuring IT systems are properly configured and maintained. Western Digital is a key partner to some of the world’s largest organizations.
Requirements
- Maintain accurate and up-to-date records of all IT assets.
- Provide Level 1 and Level 2 IT support for internal users.
- Install and configure desktops, laptops, printers, and peripherals.
- Troubleshoot common issues and escalate complex problems.
- Assist with new user onboarding and provide training.
- Track and manage computer inventory.
Benefits
- Benefits vary depending on company policy.
Requirements Summary
Bachelor’s degree in IT or equivalent experience. 5-8 yrs experience with desktop support and asset mgmt. ServiceNow & Microsoft Office Suite proficiency required
