CalAmp

Technician I, Support

Join CalAmp as a Technician I, Support in the US. Leverage ServiceNow skills to provide technical support, troubleshoot issues, and enhance customer satisfaction.

Department - JobBoardly X Webflow Template
Consulting
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
May 21, 2023

We are seeking a Technical Support Specialist with at least 2 years of experience to provide technical support to our customers, meet their needs across multiple facets of product, software, and installation support, and adapt to business needs.

Requirements

  • 2+ years of general work experience
  • Very strong proficiency in English required
  • 1+ years' experience with light and heavy duty vehicular electrical systems and installation procedures
  • 1+ years' experience with a major CRM (Salesforce, Jira, ServiceNow - etc.)
  • Experience with systematic problem-analyzing and problem-solving practices
  • Strong customer service orientation
  • Ability to manage interactions calmly with high urgency
  • Computer literacy, basic technology troubleshooting skills, and Microsoft Office proficiency
  • Strong telephone, written, oral communication skills

Requirements Summary

2+ years of experience in general work, strong English proficiency, and experience with CRM, vehicular electrical systems, and technology troubleshooting