We are seeking a Technical Support Specialist with at least 2 years of experience to provide technical support to our customers, meet their needs across multiple facets of product, software, and installation support, and adapt to business needs.
Requirements
- 2+ years of general work experience
- Very strong proficiency in English required
- 1+ years' experience with light and heavy duty vehicular electrical systems and installation procedures
- 1+ years' experience with a major CRM (Salesforce, Jira, ServiceNow - etc.)
- Experience with systematic problem-analyzing and problem-solving practices
- Strong customer service orientation
- Ability to manage interactions calmly with high urgency
- Computer literacy, basic technology troubleshooting skills, and Microsoft Office proficiency
- Strong telephone, written, oral communication skills