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CalAmp
Technician I, Support
Join CalAmp as a Technician I, Support in the US. Leverage ServiceNow skills to provide technical support, troubleshoot issues, and enhance customer satisfaction.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 21, 2023
We are seeking a Technical Support Specialist with at least 2 years of experience to provide technical support to our customers, meet their needs across multiple facets of product, software, and installation support, and adapt to business needs.
Requirements
- 2+ years of general work experience
- Very strong proficiency in English required
- 1+ years' experience with light and heavy duty vehicular electrical systems and installation procedures
- 1+ years' experience with a major CRM (Salesforce, Jira, ServiceNow - etc.)
- Experience with systematic problem-analyzing and problem-solving practices
- Strong customer service orientation
- Ability to manage interactions calmly with high urgency
- Computer literacy, basic technology troubleshooting skills, and Microsoft Office proficiency
- Strong telephone, written, oral communication skills
Requirements Summary
2+ years of experience in general work, strong English proficiency, and experience with CRM, vehicular electrical systems, and technology troubleshooting
