Technician I, Support

CalAmp is seeking a skilled Technical Support Specialist to provide technical assistance to customers across multiple lines of business. The role requires adaptability, strong communication skills, and the ability to troubleshoot issues. They are looking for proactive, independent workers with a customer-focused approach.

Requirements

• Very strong proficiency in English
• 2+ years of experience with telematics, IoT, or field installation
• 1+ year’s experience with vehicular electrical systems and installation
• 1+ year’s experience with a major CRM (Salesforce, Jira, ServiceNow - etc.)
• Strong customer service orientation
• Ability to manage interactions calmly with urgency
• Computer literacy, basic technology troubleshooting skills, and Microsoft Office proficiency
• Strong telephone, written, oral communication skills
• Strong Pluses: College Degree from an accredited institution (MECP certification), Lean/Agile methodology experience, familiarity with light duty/Heavy duty device installation in vehicles, Experience in the following fields (EMS/Fire/Police Dispatch, Public Safety Field Operations, Public Administration, Emergency Services, Emergency Management)