Technicien Helpdesk - Niveau 1 (CDD de 6 mois) H/F

Join our industrial site in Tanger as a Helpdesk Technician (6-month contract) and become the heart of our level 1 IT support for the EMEA Western Europe region. This key role will allow you to contribute to the modernization of our IT infrastructure while ensuring proximity service to users.

Requirements

• Provide level 1 assistance on computer tools (applications, systems, hardware).
• Use ServiceNow for ticket management and knowledge base enrichment.
• Qualify requests by interviewing users for precise diagnostics.
• Apply internal and supplier procedures to resolve incidents.
• Respect SLA by taking quick decisions based on priorities (production, impact, cost, availability).
• Escalate complex tickets to level 2, in French or English depending on the interlocutor.
• Write and update installation, operation procedures, and technical diagrams.
• Participate in infrastructure modernization: hardware renewal, software deployment, OS and network migration (LAN/VLAN).
• Write clear and synthetic communication materials.
• Inform teams of changes and consult stakeholders in case of blockage.
• Be attentive to users and able to reformulate their expectations.

Benefits

• Payment over 13 months
• Interest
• Performance bonus
• Transport bonus
• Complete health insurance